Privacy Policy

Last updated: March 23, 2026

At VELMORA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address
• Payment Information: Credit/debit card details (processed securely via our payment providers)
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our site
• Account Information: Username and password if you create an account with us

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Improve our website, products, and services
• Send promotional emails and offers (only if you have opted in)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders (e.g., shipping carriers, payment processors), subject to strict confidentiality agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@velmora.com.

VELMORA — Your trust is our priority.