Refund & Return Policy

Last updated: March 23, 2026

At our Luxury Bags Store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

• Unused and in its original packaging
• In the same condition as received, with all tags and dust bags intact
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

For quality and authenticity reasons, the following items cannot be returned:

• Used or worn bags showing signs of use
• Items with removed tags or missing dust bags/boxes
• Items marked as final sale
• Customised or personalised bags

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

4. Damaged or Defective Products

If your bag arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or full refund at no extra cost to you.

5. Exchanges

We offer exchanges for the same bag in a different colour or size where available. To request an exchange, please contact our support team.

6. How to Initiate a Return

To start a return or refund request, please:

1. Email us at support@bagsdemo.com with your order number and reason for return
2. Wait for our team to confirm your return request within 1–2 business days
3. Ship the item back in its original packaging to the address provided by our support team

7. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or incorrectly sent.

8. Contact Us

If you have any questions about our Refund Policy, please reach out to us at support@bagsdemo.com. We're happy to help!